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Return Policy

For all items, with the exception of handbags, please return within 14 days if you are not satisfied with your item. Handbags must be returned within 7 days. In addition, we will not accept returns on items which are described as FINAL SALE.

The item must be returned with USPS carrier at the buyer’s expense. We will not refund postage and packaging. If the item has been described as is, please return with USPS and a tracking number.

If your item is defective or have been sent an item which differs from what you ordered, please return it to us within 14 days (7 days for handbags) and we will provide refund or replacement. Prior to returning a defective or incorrect item, please contact us and we will provide you with a shipping label. Including postage and packaging, a restocking fee of 20% may be applied.

Refunds will be issued back to the original payment. Please allow 5 business days for the refund to be reflected on your account. ShopUnder will not accept any returns on FINAL SALE merchandise. Please make sure to call customer service for specific instruction prior to issuing a return. Please fill the return form and return to:

  • Shopunder
  • 111 Chabanel Ouest, Suite 304
  • Montreal, QC Canada
  • H2N 1C8.

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