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Q: How do I know the products on your website authentic?
A: ShopUnder only works with authentic certified suppliers. All ShopUnder products come with a certificate of authenticity. Depending on the brand, you will also find UPC codes, bar codes and/or holograms that can all be scanned and/or traced directly back to the manufacturer. Furthermore, our products all arrive in an original case, bag and/or box.
Q: Are there additional duties and/or taxes?
A: There are no additional taxes and duty for U.S. residents. Additional taxes are applicable to Canadian and international residents. These additional costs depend on the cost of the item, your country of residence and applicable VAT. These additional charges are not factored into the final cost upon checking out and are at the responsibility of the customer.
Q: What countries does ShopUnder ship to?
A: International shipping is available. All international products will be shipped via FedEx, shipping rates will be estimated accordingly upon checking out.
Q: When will my order be shipped?
A: Upon receiving your confirmation your order will be processed and shipped within 24 business hours.
Q: How long does it take to receive my order?
A: Your order will leave the ShopUnder office within 24 business hours and will be shipped to you via USPS, Canada Post or FedEx depending on your region. Packages typically arrive within 10 business days and are traceable with a tracking number that you will receive upon confirming your order.
Q: Am I able to return my purchase?
A: ShopUnder.Com will gladly refund any item that has been unwashed, unworn, complete with all original sales tags attached, in the plastic and returned within 14 days of the original purchase date. Refunds will be issued back to the original payment source upon completing a return form. Please allow 5 business days for the refund to be reflected on your account. ShopUnder.Com will not accept any returns on FINAL SALE merchandise. Please make sure to call customer service before issuing a return.
Q: Where do I find the return form?
A: Print, complete and enclose the return form with the item(s) you are sending back. Be sure to specify if you would prefer to receive a refund, or make an exchange for another size, color, or item. If you are exchanging a product, all fields must be filled in. Return forms missing exchange information may delay your exchange.
Q: What currency will I be charged in?
A: All products are charged in USD.
Q: What is flat rate shipping?
A: ShopUnder offers a fixed shipping price of $10 USD for the Greater Metropolitan Areas of North America ONLY. For addresses outside of these areas, additional charges will apply. The flat rate shipping fee does not apply to Alaska, Hawaii and Puerto Rico. All handbag purchases have a fixed rate of $50 USD for priority international shipping.
Q: Will my entire order be shipped at once in the event I buy more than one item?
A: Yes, all orders that are confirmed at the same time will be consolidated into one shipment.
Q: Is my information secure with ShopUnder?
A: ShopUnder.Com will not disclose trade, rent, sell or otherwise transfer your personal information, without your prior consent, except as otherwise set out herein. ShopUnder.Com uses select, trustworthy service providers. We may transfer (or otherwise make available) your personal information to our affiliates or service providers that provide services on our behalf, such as processing payments, storing customer data, hosting our website, analyzing our business, running our contests and promotions, and communicating with you. Your personal information will not be added to their mailing lists without your consent, nor will they contact you in any manner except to provide services on our behalf.
Q: What happens if my order cannot be delivered?
A: In the event your order is returned to our warehouse as undeliverable, unclaimed or refused, our staff will contact you via phone or email to try and correct the problem. You will be required to pay additional shipping costs. If the package is returned after a second attempt, you may be asked to use a different shipping address.
Q: Can I cancel my order?
A: You may cancel your order. Cancelled orders will be refunded minus all shipping fees.
Q: When are your office hours?
A: Our shipping department and customer service line is open Monday through Friday 8:00 AM to 5:00 PM Eastern Standard time. Orders are processed every morning at 9:00 AM Monday through Friday and will be shipped the following available business day. Orders placed on the weekend will be processed the following Monday and shipped next available business day. Please note that we follow the Canadian holiday calendar.
If your question was not addressed, please contact customer service at +1 438 384 1119